We offer a few avenues of help for you when you're implementing Loupe or VistaDB:
Full Product Documentation
The first place to go for detailed instructions is the full product documentation which is installed with the product and is available online:
These are for the latest shipping version of the product, so if you are implementing an older version you should check the documentation that shipped with your copy.
Search this Knowledgebase
If something seems off, it's worth doing a quick search of our solutions list to be sure there isn't a handy answer right there waiting for you. It must be worth something - you're reading it now!
Community Support Forums
If you'd like to ask your peers for input post a question in the forums. These are monitored by Gibraltar Software staff as well but generally are there for facilitating communication between our users, not to replace support tickets.
Open a Support Ticket
You don't need to be a paying customer to open a support ticket and ask a question. True, if you have an active support contract we fast track your ticket for a faster response and go farther to make sure you've got a satisfactory answer but we're committed that everyone has a good experience with Gibraltar Software.